support.latronix.se is part of Latronix AB. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
What data do we collect?
support.latronix.se collects the following data:
- Personal identification information (Name, email address, employer, phone number, etc.)
- Any data included inside or attached to a support ticket by the user.
- Credentials entered into the credentials feature.
How do we collect your data?
You directly provide support.latronix.se with most of the data we collect. We collect data and process data when you:
- Register an account
- Register a ticket
- Add more information to your account using the “My profile” menu.
- Use or view our website via your browser’s cookies.
support.latronix.se may also receive your data indirectly from the following sources:
- Your association with a customer company may be entered by a support administrator or by a manager of your employer’s organization.
How will we use your data?
support.latronix.se collects your data so that we can:
- Process your support tickets
We will not share your data with any other companies.
How do we store your data?
support.latronix.se securely stores your data in an database stored at the servers of Inleed / Yelles AB in Stockholm, Falun or Tällberg. The traffic between client and server is encrypted.
User accounts will be deleted when the user requests deletion.
Generated support tickets will be anonymized after 1000 days. The anonymization process removes the connection between a user account and a support ticket.
Credentials are deleted once the corresponding ticket is closed.
What are your data protection rights?
Latronix AB would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Latronix AB for copies of your personal data.
The right to rectification – You have the right to request that Latronix AB correct any information you believe is inaccurate. You also have the right to request Latronix AB to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Latronix AB erase your personal data.
The right to restrict processing – You have the right to request that Latronix AB restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Latronix AB’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Latronix AB transfer the data that we have collected to another organization, or directly to you.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
For export of data and deletion – use the “Privacy” feature after logging in.
Alternatively, or for other requests, contact @admin.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality – Latronix AB uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, it is likely that this website will not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 May 2023.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: @admin
Call us: +46 (0)8-446 48 30
Or write to us at: Latronix AB, Propellervägen 10, 183 62 Täby, Sverige
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: imy@imy.se
Address: Integritetsskyddsmyndigheten, Box 8114, 104 20 Stockholm