The Latronix support website allows users to register issues, request support and make suggestions. To register a new ticket, you first have to create an account. The registration is simple and only requires you to provide an e-mail and password. Go here to create an account.
After registering your ticket you may return to the “My tickets” page at any time to check the status of your case.
Below, some additional helpful features are described
Company profiles allow all users within the same company to access tickets by their colleauges. This is helpful as support issues often concern more than one person, and knowledge of past support issues is archived within the company.
Permissions for all users within a company profile may be set individually. The permissions include:
- Replying to a ticket
- Closing a ticket
- Opening a ticket
- Managing the company profile (essentially setting the privileges of other users)
Company profiles are created by a support agent at Latronix. To open a company profile or request to be added to an existing one, open a ticket.
After opening a ticket, you may select to have e-mail notifications sent to additional users.
Click “Notifications” on the ticket page to specify the e-mail adresses to receive notifications.
After opening a ticket you may use the “Private Credentials” feature to send passwords. This is a more safe alternative than sending the passwords in plain text in the ticket text, as they will be stored in encrypted form. Additionally, once the ticket is closed the credentials will be permanently deleted from Latronix’s database (in contrast to the tickets which stay available after closing).